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All of our customers, dealers and resellers have the option of selecting the service method and company preference for their shipment. Do to this selection all of our shipments are free on board (FOB), meaning that the company is not responsible of late shipments, lost packages, customs and brokerage fees or any damage created during handling by the shipping service.
Canada Shipments: Delivery time is subject to the customs policy of your country and it is not the responsibility of the shipping company and/or Cleto Reyes USA.
The initial shipping fee is not refundable once the product has been shipped, if the customer wants to change the delivery address or cancel the order once the package has been shipped a $13 USD fee will be charged or discounted if a cancel request is received.